PEOPLE FOCUS

We created People Focus, a tool for the Royal Bank to think of customers and employees in a more comprehensive and personal way and understand how individual people can be impacted by different situations. We created a physical version and a flat version that can be easily printed within the company and maintains all the physical tool qualities such as modularity. The players are asked to:

1.Choose a topic to be addressed;

2. Create people looking at different aspects of their life such as health and digital literacy;

3. Set the scene by playing research cards that might be relevant to the topic or people;

4. Come up with challenges and opportunities and discuss what should be explored further.